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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Scot Nation

Scot Nation

November 13, 2024

1  out of  5
rating by Scot Nation
"Do not use. They allowed my insurance to be canceled on my home because my x asked. Then they allowed the refund for the remaining 7 months ago to a new address where the check was cashed which requiried two signatures. I wouldn't have known I had no insurance until I received a bill wanting more money on my car. I had gone 10 days without coverage. It's now a month later and I have not received anything for the reinstated policy nor will the agency take any responsibility. This is not the first time I've heard clients getting screwed over by them."
We responded:
"Scot, I'm sorry for your experience! I wish you well and would suggest you find another insurance company that can better handle your situation. As you can see by our reviews, our agency serves our clients very well. "
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Joe Golwitzer

November 12, 2024

5  out of  5
rating by Joe Golwitzer
"Sue was awesome to work with! I had a pressing need with my car insurance and she made sure it was handled ASAP. She kept me in the loop on where things were at with status updates or if more information was needed. One of the best customer service experiences I've had in a long time!"
We responded:
"Joe Thanks for your 5 Star Review! Sue has been serving our clients for 25 years and exceeds expectations daily. Your kind words are greatly appreciated!"
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Eric Jones

November 12, 2024

5  out of  5
rating by Eric Jones
"I was helped by kat louvar and it was nothing but perfect she helped me in all the ways i needed all questions were anwsered and got me the best auto coverage and saved me from paying extreme prices from previous auto carrier"
We responded:
"Eric, Thanks for your 5 Star Review! Kat has helped save many of our new clients on their auto insurance and home insurance. She specializes in tailoring insurance coverages to the needs of our clients. "
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Landon Dochterman

November 11, 2024

5  out of  5
rating by Landon Dochterman
"Kat was absolutely fantastic on walking me through my home and auto coverage as well as getting me protected with a few others! If you are looking for a friendly face and an overall great individual to work with ask for Kat!! :)"
We responded:
"Thanks for your 5 Star Review and kind words about Kat! She has only started with The Valentine Agency in the last few months and is already a superstar with Home and Auto Insurance. She is looking to help many more clients in the future save money on their insurance! "
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Charity Cecak

November 11, 2024

5  out of  5
rating by Charity Cecak
"Great service. Have never had a problem. Always quick and easy to make payments."
We responded:
"Thank you Charity for your 5 Star review and kind words!"
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Janie Kalina

November 11, 2024

5  out of  5
rating by Janie Kalina
"So personable, knowledgeable and giving of their time! I would highly recommend this agency and all on Mr. Valentine’s team!"
We responded:
"Janie, Thanks for your 5 Star Review! Thanks for trusting the Valentine Agency to service your Auto and Renters Insurance. You are wonderful to work with. We wish you continued success with your business! "
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Kimberley “Kim” Baldwin

November 1, 2024

5  out of  5
rating by Kimberley “Kim” Baldwin
"Doug Valentine is amazing. Doug and Sue truly care about our family. They are like family and want what is best for us. I have had State Farm as my insurance company since I graduated from high school, which has been quite a few years now. When my husband Bill and I met he had State Farm with Doug Valentine's office. Once we married we combined our policies with Doug and his staff. When the derecho happened in 2020 we had a lot of damage. Doug was able to help us find a contractor and guide up through the process of making the claim. Any time we had an issue that couldn't be resolved by talking to an adjuster or underwriter I would call Doug or Sue, they would get an answer or a resolution to the problem. We have heard many "horror" stories of people who struggled to get repairs made following the derecho. I truly believe having State Farm for so many years and Doug Valentine as our agent helped us get our home completely repaired."
We responded:
"Kim, Thanks for your kind words and 5 Star Review! You and Billy are like family to our agency as well. The Durecho challenged the Insurance Industry mightily and I'm proud to say the Valentine Agency Advocated for our clients for 2 years until all of the claims were handled. This time was brutal for all but rewarding at the same time. It definitely reinforced the our belief that you need an Agent/Agency that has your best interest in mind and one that will fight for you to get the very best claim result. I'm so proud of our team here as we didn't stop fighting for our clients until the last claim was closed. "
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Josh Hayler

October 30, 2024

1  out of  5
rating by Josh Hayler
"I had been with St Farm for over a decade and paid them month after month on time. We had a claim with them on 8/10/2020 for our house that took a beating from the Derecho, like many other houses did. 4 years later they have dropped us due to that claim. Let me tell how horrible of a company you will be with if you go with St Farm. They might be on the cheaper end sometimes but there claims and customer service is horrible when you actually need them. Sadly, whenever they come up in conversation, or when someone asks about insurance ST Farm will be the dead last one I recommend, in fact I will let them know how horrible of a company they are."
We responded:
"Hi Josh, I'm sorry things didn't work out. Like most unpleasant things in life, there are two sides to every story. The Valentine Agency has a few hundred reviews that tell a completely different story. We wish you only the best going forward! "
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Paul Shattuck

October 19, 2024

5  out of  5
rating by Paul Shattuck
"Anna Christianson and her colleagues at State Farm provide superior customer service and respond to questions and requests VERY promptly! I can’t recommend a better team of insurance professionals."
We responded:
"Paul, Thanks for your 5 Star Review! Anna and the rest of our team pride ourselves on being servants to our clients. Thanks for choosing the Doug Valentine State Farm Agency for your Car & Home Insurance! "
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Sheila Cantrell

October 8, 2024

5  out of  5
rating by Sheila Cantrell
"Anna of state farm was the best agent I've ever talked to...helped me get a great policy best price ever had.. thank you so much.. you want the best one call Anna..."
We responded:
"Sheila, Thanks for your 5 Star Review! Anna is one of our Superstar Team Members and we are grateful to have her on the Valentine Team. State Farm has unbeatable rates, discounts and the best policies for Car and Home Insurance. Call us for a rate quote and you won't be disappointed! "
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j lytle

October 7, 2024

5  out of  5
rating by j lytle
"Anna was terrific, she phoned me after speaking with several agents already having quotes in hand. She was knowledgeable, thorough and offered solutions other companies may not have. We even found a discount that helped lower my homeowners insurance, very grateful for her outstanding service."
We responded:
"Thanks for your 5 Star Review. Anna makes sure our clients get every discount and State Farm has the best discounts in the Industry. That is why we Insure 1 out of every 5 homes and cars in the US. Thanks for placing your trust in the Doug Valentine Agency! "
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Kathy Wright

October 4, 2024

5  out of  5
rating by Kathy Wright
"I would like to thank Kat for all of her help getting me started with my home and auto, very easy and fast."
We responded:
"Hi Kathy, Thanks for your 5 Star Review. Kat is new to State Farm and The Valentine Agency and she is doing an incredible job with serving our current and new clients with their Car Insurance, Home Insurance and Life Insurance needs. Thanks for choosing our agency. "
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Shawn Ireland

October 2, 2024

5  out of  5
rating by Shawn Ireland
"Very friendly staff. Easy to work with. Always helpful."
We responded:
"Shawn, Thanks for the 5 Star Review! Thanks for your loyalty to the Valentine Agency since 2013 as we appreciate helping you with your Car/Home and Life Insurance needs. "
Profile photo of Rachael Bosiljevac

Rachael Bosiljevac

October 1, 2024

5  out of  5
rating by Rachael Bosiljevac
"Anna is so sweet and knowledgeable! She helped throughout my home buying process and answered all my questions!"
We responded:
"Thanks for your 5 Star Review Rachael! Anna is great and I hope you found our Homeowners Insurance rates to be unbeatable and our policy is even better. Thanks for choosing the Valentine Agency!"
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Kelly Cook

September 30, 2024

5  out of  5
rating by Kelly Cook
"Kat is truly amazing! Listened to our needs and concerns and worked her butt off to get us insurance in a timely manner! We were going through a lot of emotional things and not only was she very professional, she is very personable and made the process seemless! Call and ask for Kat!"
We responded:
"Kelly, Thanks for your 5 Star Review! Isn't Kat great? The Valentine Agency strives to live our lives as The "Good Neighbor" company that we advertise. Good Neighbors care and we hope/pray that you work through the difficulties that life burdens us with. "
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James C.

September 26, 2024

5  out of  5
rating by James C.
"Have been with Doug Valentine since my first car many years ago. Sue right inside the door has always been the person I talk to for most everything. Amazing customer service and knowledgeable!"
We responded:
"James, Thanks for your 5 Star review! Sue has been our Office Manager for 25 years and helps to keep our office rolling efficiently. Thanks for your loyalty throughout the years!"
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Kristine Kroupa

September 11, 2024

5  out of  5
rating by Kristine Kroupa
"I don't know what your paying Amanda, but its not enough, enough said. The proof is in the pudding so to speak. Great job Amanda thanks for all your help."
We responded:
"Kristine, Thanks for your 5 Star Review. Amanda is worth her weight in Gold and has been an incredible addition to our Team. Like the rest of our team, she was put on this earth to serve others and we are grateful to have her. "
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Thelma Carver

September 9, 2024

5  out of  5
rating by Thelma Carver
"What a wonderful way to start my day and week, visiting with Kat to set up a new renters/auto policy."
We responded:
"Thelma, Thanks for your 5 Star Review. Kat is new to our office but she is going to be another superstar Team Member as she cares about people. and their needs"
Profile photo of Julie Guglielmotto

Julie Guglielmotto

September 6, 2024

5  out of  5
rating by Julie Guglielmotto
"We had the opportunity to work with Kat Louvar she was very pleasant not pushy and very prompt with getting back to us with information we asked about.I would recommend her to anyone.Keep up the good work Kat"
We responded:
"Julie, Thanks for your 5 Star Review! Kat is helping lots of people save money on their car and home insurance. But more importantly, make sure they have the coverage that they need if the untinkable accident happens. "
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Dennis Kruse

August 27, 2024

5  out of  5
rating by Dennis Kruse
"Kat was fantastic, she wasn't to pushy which I loved. She answered all my questions even after we signed up, she has been available to help. One of the best insurance experiences I've had over my 50 years of driving."
We responded:
"Dennis, Thanks for your 5 Star Review! We are grateful to have Kat on our Team. She and the rest of my Team are fantastic! "
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Shop Strawberry Lane

August 8, 2024

5  out of  5
rating by Shop Strawberry Lane
"I can't recommend Maria highly enough! As a young business owner, navigating insurance can be overwhelming, but Maria has made the entire process smooth and stress-free. Her responsiveness is top-notch—she’s always quick to reply and genuinely cares about helping her clients. Maria takes the time to thoroughly explain policies and details, ensuring I fully understand everything. Her friendly and professional demeanor makes every interaction pleasant. I truly appreciate her patience and support. If you're looking for a knowledgeable and approachable insurance agent, Maria is your go-to!"
We responded:
"Thank you for your 5 Star Review and your kind words about Maria. You described Maria very well and she is a valued Team Member who serves our clients extremely well. "
Profile photo of Dennis & Sandy Bruns

Dennis & Sandy Bruns

June 18, 2024

5  out of  5
rating by Dennis & Sandy Bruns
"Everyone at the Doug Valentine agency does a great job, everyone is willing to help answer questions, and alway greeted by someone if you go to office, that person is usually Susan who greets you with a smile and asks "how can I help" that's away very nice. Susan always will to help like when we were in AZ and needed copies of our auto insurance, she printed the information needed and sent it that day, that is just one example of how I have been treated over the last 17 years. You're more than a policy number everyone treats you like real person."
We responded:
"Thank You Bruns for the nice review! Its been a pleasure to serve you over the last 17 years. Our team cares and we take great pride in our work. I'd put my team up against any out there and we have lots of fun taking care of our clients! "
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Kat thomas

June 7, 2024

5  out of  5
rating by Kat thomas
"Absolutely loved working with Anna getting set up and switching over. Was amazing with explaining and answering all my questions!"
We responded:
"Thanks Kat for the 5 Star Review! You can tell (if you read our reviews) that Anna is a Rock Star. Give her a call and she'll take great care of you for your auto, home and life insurance."
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Lisa Smith

May 31, 2024

5  out of  5
rating by Lisa Smith
"Kyle was so knowlegable and very professional. I felt very comfortable with him. I was confident that I was getting the correct information. It was wonderful working with him. Thank you Kyle!!"
We responded:
"Lisa, Thanks for your 5 Star Review! Kyle prides himself on being a professional and providing great advice. Most of our new clients learn a lot about their insurance after we advise them since their current company never helped them. Thanks for choosing the Valentine Agency! "
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Queen Joselyne

May 29, 2024

5  out of  5
rating by Queen Joselyne
"Kyle summers was an amazing representative for State Farm. He went above and beyond, ensuring a positive outcome and understanding on the behalf of our plan. One of the best & this the reason why I’m sticking with State Farm."
We responded:
"Queen, Thanks for your 5 Star Review! Isn't Kyle great? He helps a lot of our new clients save money and tailor their coverage to their needs. Welcome to State Farm Insurance and the Doug Valentine Agency! We will serve you well. "