Doug Valentine

"I've been with State Farm for 10 years plus no claims. Someone else starts a fire in our condo units in 2019. Two years later I receive a letter telling me they are dropping me from my home owners insurance. They take your money for years and one claim they let you go.They will be losing me on all my other insurance plans I have with them ."

"Hands down the best insurance agency in the area! I was fortunate to work with Matt Kolln to get a variety of insurances bundled and complete coverage for my wife and I. It was such a simple and easy process where I felt like my best interests were being thought of first. I have worked with other insurance companies in the past but this office is by far the best that I have been with. I won't ever work with anyone other than Matt from here on out!"

"I have worked with Doug's office a couple of times and directly with Doug on a few occasions, the last one in regards to my claims from the Derecho storm. The team, and especially Doug have proven to be professional and diligent in making sure I recieved what I am paying for. I am happy to say that I have State Farm Insurance provided and supported by the Doug Valentine Office! Thank you again Doug and team, Will Harreld"

"Following the August derecho, we submitted claims related to our condo and one of our vehicles. We received great support from the Valentine agency and from State Farm Claims staff. The details were handled professionally and payments were processed promptly. Thanks for always being there for our family."

"Very busy but very helpful. Not so happy with their "Drive Safe and Save" program. I understand they're working on it but I would not recommend it at this time. Doug asked me to reconsider my review. If State Farm would compensate me for the discount I was promised (and earned) I would be happy to communicate that. Unfortunately, that hasn't happened."

"Doug is the "Consummate Con-Man" He went on and on tell my Wife and myself how must better it is to have a local agent down the street, rather than having to communicate via a 1-800 number with the company we were currently with. And that state farm would have done a much better payout on a vehicle which was previously totaled . We listened and sadly went with state farm. After the derecho, another one of our vehicles was damaged..took it to doug's office, one of his associates filed a claim, we thought, and we went to a body shop...another car totaled..I called dougs office to talk to the individual who had filed the claim..guess what? One was never filed..had to start all over with a new individual. A few days later I get a call from State Farm corporate giving me a dollar amount to come and get the car, and that they would make arrangements to pick it up...I said "Wait" I never said I was giving up the car, it is drivable.."Oh" the lady said, well I am showing that you owe a lien on it...I informed her that the car, a 2008 had been payed off in 2013, and that she had to check with the previous lien holder showing it was clear, she said "No" I have to produce the title.....Yet another trip over to doug's office so they could make a copy of My title. I then got a call from corporate saying that they will issue a check, which was a pittance in comparison to the car's value...so much for state farm doing better than our last company...10 days go by, no check....I call dougs office, or try too..kept getting voice mail..no one would answer the phone...I finaly talk to 2 differnt people who have no idea about my claim, or "what I want"..By this time heated words were exchanged, oh, after getting hung up on 3 times prior to heated words......My Wife then called told them that to wait 19 days for a check that was supposidly mailed is unacceptable, and then was then told they would write the check from their office if she would pick it up. She goes to the office, and the 4 morons there start talking about the "fact" that the car in question had been turned in to state farm...MY wife lost her cool and asked how simply must it be explained to you idiots that the car is in our driveway. perfectly usuable and that we had NEVER considered turning it over, and does no one in the office note any events/happenings in customers accounts?????????? We have since switched insurance companies...bottom line, doug valentine will promise and tell you anything to get your business....and then "dissappears"....The office "staff" he hires dont have the common sense of an average 12 yrs old. If you value your property and sanity DO NOT do business with him or state farm"

"Doug and his team are ALWAYS kind, listen, and empathetic to our needs. Everyone makes sure they treat you with dignity and respect. I want to make sure people know how wonderful they are and insightful and professional at every thing they do. I am beyond Amazed because most companies don’t treat you like family but a number and I can honestly say they do not. Thanks Doug and your Wonderful team."

"We've been a customer of Doug for over a decade. When storms hit our home, he and his team were responsive, thorough, caring, and reliable. When you've been through a disaster, communication is key to recovery. Doug and his team not only got us the resources we needed, but also made sure that they communicated with us so that we knew where the process was at. Great job, Doug, team and State Farm!"

"Molly Kimbro is an outstanding agent! I had just moved back to Iowa at the end of February and was needing auto and renters insurance. I saw all the positive reviews for this office and decided to walk in two days before signing my new lease. I was enthusiastically greeted by Molly and Doug and felt welcome and relaxed the entire time. Not only did Molly reduce my auto insurance premium, she also increased my coverage! Not only does this office care about it's customers, they care about each other too. Doug stopped in several times to check on the progress we were making. It was very obvious that Doug cares about customers and his coworkers equally. I will be visiting with Molly and the staff in a few days to discuss my life insurance and see what they can offer. I know I'll receive the same outstanding service again! Thanks to all of the staff at Doug Valentine and keep up the great work!"