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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jim bailey

July 24, 2026

5  out of  5
rating by jim bailey
"Great conversation with my needs being met .."
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Sheila Griffith

July 21, 2026

5  out of  5
rating by Sheila Griffith
"I recently added renter's insurance for my son. Riley made the process quick and easy."
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Bill Blazek

July 21, 2026

5  out of  5
rating by Bill Blazek
"I am the President of a condominium association in Cedar Rapids, IA, which has 23 buildings with 70 individual units. We had 2 large claims, one for $650,000, deracheo damage. The second a $1,100,000 wind and hail claim. Both were replacement cost settlements. Our Association was pleased with the service and settiement State Farm gave us. State Farm adjusters assesed the damage, we moved forward and got contractors to do the work and received a fair and just settlement."
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Hailey Forbes

July 20, 2026

5  out of  5
rating by Hailey Forbes
"I had a great experience working with Mitch King! He reviewed my insurance coverage, found me a new policy with better protection, and even helped me save money. The process was easy, and he took the time to make sure I had the coverage I needed. I highly recommend him to anyone looking to review their insurance options."
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Mary Henry

July 16, 2026

5  out of  5
rating by Mary Henry
"I so appreciated the prompt response I received from Riley Chrystal, at Doug Valentine's office when needing a copy of updated insurance! Thank you so much!!"
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Beth Regan

July 15, 2026

5  out of  5
rating by Beth Regan
"I had a great experience with Jessica Jakoubek! Although she is a newer agent, she asked me thorough questions to understand my insurance needs and provided quotes that were exactly what I was looking for. She made sure I was confident in selecting the appropriate coverage for my home and auto. I highly recommend Jessica if you are in the market for insurance coverage!"
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Colleen

July 8, 2026

5  out of  5
rating by Colleen
"Mitch King is our Agent and he has been super helpful, listened to what we wanted and needed for coverage, deductible etc., He always takes the time to answer our questions honestly, even ones others have thought silly or told us were not a concern. Thank you :)"
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Allan Rains

July 7, 2026

5  out of  5
rating by Allan Rains
"Very will to help in any way. Polite and very thoughtful of my needs"
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James Heilman

July 6, 2026

5  out of  5
rating by James Heilman
"This is a review for Jessica! She is was so wonderful and made the news of my insurance going up absolutely delightful( I added a vehicle so I knew it would haha). All seriousness she was so wonderful and I would recommend you guys because of her alone!"
We responded:
"Thanks for your 5 Star Review James! Jess has more energy than a marathon runner and she puts it into every communication she has every day. "
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Liza Deyo

July 1, 2026

5  out of  5
rating by Liza Deyo
"Great service"
We responded:
"Thanks for your 5 Star Review Liza!"
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Chuck Murphy

July 1, 2026

5  out of  5
rating by Chuck Murphy
"Over 50 years with State Farm. Doug Valentine is the best!l I have 51 with State Farm and Doug has always done an outstanding job. Chuck Murphy"
We responded:
"Chuck, Thanks for your 5 Star Review and your friendship and loyalty to State Farm and the Valentine Agency for 50 years! We think YOU are the best!"
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Neal Schroder

June 30, 2026

5  out of  5
rating by Neal Schroder
"Riley Crystal was very pleasant to work with and prompt to a ID card for my new vehicle.a was great to work with!"
We responded:
"Neal, Thanks for your 5 Star Review! Anna is truly a Professional and has advised our clients for over 4 years on their auto, home and life insurance. Thanks for choosing the Valentine Agency to do your Insurance Business!"
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Zachary Schoonover

June 23, 2026

5  out of  5
rating by Zachary Schoonover
"Always very helpful, thanks Emily!"
We responded:
"Zach, Thanks for your 5 Star review and kind words about Emily!"
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daniell nehring

June 22, 2026

5  out of  5
rating by daniell nehring
"I worked with Haley while setting up my daughter’s renters insurance, and she was extremely helpful throughout the entire process. She was knowledgeable, responsive, and made everything easy to understand. I would highly recommend working with Haley and this office for your insurance needs!"
We responded:
"Daniell, Thanks for your 5 Star review and your thoughtfulness about Hailey. "
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Audrey

June 22, 2026

5  out of  5
rating by Audrey
"When I called up, I was immediately greeted by
Jessica Jakoubek and was instantly impressed. I came looking for general liability insurance for my business and needed it within the following 4 days. She immediately got to work seeing what she could do to help me get it. However, what really impressed me was that, beyond that, she was one of the kindest people I have talked to and genuinely cared about me as a person. She asked questions about me and gave fun recommendations! She was able to help me get the insurance I needed in the time I needed it and when she talked over with me in person, she was still incredibly kind! As well as the ladies in the office as well, they even offered some water/coffee the minute I stepped through the door! Overall, this was a wonderful experience, and I am so happy I found everyone here! I definitely recommend!"
We responded:
"Thanks for your 5 Star review Audrey! Jess is one on the most likeable and positive people on this earth. We're grateful that she is part of our team as she is a total servant."
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Randy Hass

June 16, 2026

5  out of  5
rating by Randy Hass
"I love how responsive the team at Doug Valentine's State Farm Insurance Agency is! No matter the request they are quick to respond and make sure that our information is up to date. Kudos to Riley today for her friendly and efficient service!!!"
We responded:
"Randy, thanks for your 5 Star Review and all of the years with our agency! You've been a pleasure to work with."
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Tammy Lillard

June 10, 2026

5  out of  5
rating by Tammy Lillard
"Haven't had my car policy long but price is great and Emily has been very responsive to email and messages! Check them out- highly recommend!"
We responded:
"Tammy, Thanks for the 5 Star review and your nice recommendation of the Doug Valentine agency! "
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Jessica Mar

June 9, 2026

5  out of  5
rating by Jessica Mar
"After a light fender bender, I was s bit shaken up. After speaking with Emily, I felt MUCH better. Everyone on the team was very helpful and kind, making a potentially painful process much better."
We responded:
"Jessica, Thanks for your 5 Star Review! Emily and the rest of our team make sure our claims get handled fast, fair and we try taking the stress out of a bad situation. "
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Amy Newell

June 9, 2026

5  out of  5
rating by Amy Newell
"Maria was so helpful! She walked me through each aspect of the policy, taking her time to explain every option.. Thank you, Maria!"
We responded:
"Thanks for your 5 Star Review Amy! Maria does a great job helping serve our clients needs. "
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Mary Brand

June 8, 2026

5  out of  5
rating by Mary Brand
"Always respond in a timely manner. Always understand what I’m talking about and have A solution."
We responded:
"Mary, Thanks for your 5 Star Review. We pride ourselves on a timely response and helpful solutions. "
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M Roster

June 6, 2026

5  out of  5
rating by M Roster
"I was looking for insurance on a new to us home. The whole office is great but Riley took care of us perfectly!"
We responded:
"Thanks for your 5 Star Review! We would compare our Homeowner policy/price/coverage with any company in our industry. State Farm insures 1 out of every 5 homes in the US for a reason! "
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Kathy Wright

June 3, 2026

5  out of  5
rating by Kathy Wright
"I would like to thank Kat for all of her help getting me started with my home and auto, very easy and fast."
We responded:
"Hi Kathy, Thanks for your 5 Star Review. Kat is new to State Farm and The Valentine Agency and she is doing an incredible job with serving our current and new clients with their Car Insurance, Home Insurance and Life Insurance needs. Thanks for choosing our agency. "
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mark hermann

June 1, 2026

5  out of  5
rating by mark hermann
"How to situation come up and sent a quick email to the office and had it taken care of in no time at all. Good service."
We responded:
"Thanks Mark for your 5 Star Review! With your strong background in insurance, your input means a lot to me and our office."
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Rick Hildebrand

May 28, 2026

5  out of  5
rating by Rick Hildebrand
"Paula was a awesome help to us. Handling all our changes and concerns.
It is a great Agency to work with."
We responded:
"Rick, thanks for your 5 Star Review and for choosing our agency. Paula has a strong following and helps many new customers every week. "
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Okan Somuncu

May 26, 2026

5  out of  5
rating by Okan Somuncu
"They are great any very responsive!"
We responded:
"Thanks for your 5 Star Review Okan!"