Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tammy Lillard

Tammy Lillard

June 10, 2026

5  out of  5
rating by Tammy Lillard
"Haven't had my car policy long but price is great and Emily has been very responsive to email and messages! Check them out- highly recommend!"
Profile photo of Lori Rankin

Lori Rankin

June 10, 2026

5  out of  5
rating by Lori Rankin
"Great and easy add to my insurance"
Profile photo of Jessica Mar

Jessica Mar

June 9, 2026

5  out of  5
rating by Jessica Mar
"After a light fender bender, I was s bit shaken up. After speaking with Emily, I felt MUCH better. Everyone on the team was very helpful and kind, making a potentially painful process much better."
Profile photo of Amy Newell

Amy Newell

June 9, 2026

5  out of  5
rating by Amy Newell
"Maria was so helpful! She walked me through each aspect of the policy, taking her time to explain every option.. Thank you, Maria!"
Profile photo of Mary Brand

Mary Brand

June 8, 2026

5  out of  5
rating by Mary Brand
"Always respond in a timely manner. Always understand what I’m talking about and have A solution."
Profile photo of Terri Loney

Terri Loney

June 8, 2026

5  out of  5
rating by Terri Loney
"Kyle was professional and easy to deal with. The knowledge he exhibited was reassuring. He communicated clearly and made sure I understood what to expect. He made me feel I was in good hands."
We responded:
"Terri, Thanks for your 5 Star Review! Kyle is truly a "Good Neighbor" and prides himself on being knowledgeable and giving great advice."
Profile photo of M Roster

M Roster

June 6, 2026

5  out of  5
rating by M Roster
"I was looking for insurance on a new to us home. The whole office is great but Riley took care of us perfectly!"
Profile photo of Kathy Wright

Kathy Wright

June 3, 2026

5  out of  5
rating by Kathy Wright
"I would like to thank Kat for all of her help getting me started with my home and auto, very easy and fast."
We responded:
"Hi Kathy, Thanks for your 5 Star Review. Kat is new to State Farm and The Valentine Agency and she is doing an incredible job with serving our current and new clients with their Car Insurance, Home Insurance and Life Insurance needs. Thanks for choosing our agency. "
Profile photo of mark hermann

mark hermann

June 1, 2026

5  out of  5
rating by mark hermann
"How to situation come up and sent a quick email to the office and had it taken care of in no time at all. Good service."
We responded:
"Thanks Mark for your 5 Star Review! With your strong background in insurance, your input means a lot to me and our office."
Profile photo of Rick Hildebrand

Rick Hildebrand

May 28, 2026

5  out of  5
rating by Rick Hildebrand
"Paula was a awesome help to us. Handling all our changes and concerns. It is a great Agency to work with."
We responded:
"Rick, thanks for your 5 Star Review and for choosing our agency. Paula has a strong following and helps many new customers every week. "
Profile photo of Okan Somuncu

Okan Somuncu

May 26, 2026

5  out of  5
rating by Okan Somuncu
"They are great any very responsive!"
We responded:
"Thanks for your 5 Star Review Okan!"
Profile photo of Luka Rugoheza

Luka Rugoheza

May 26, 2026

5  out of  5
rating by Luka Rugoheza
"Thank you for helping me pay my bill Emily"
We responded:
"Thanks for your 5 Star review Luka. Emily is always finding ways to help our clients and serve them well."
Profile photo of Michael Hassis

Michael Hassis

May 26, 2026

5  out of  5
rating by Michael Hassis
"Anna was extremely helpful with exploring all coverage options across multiple lines of insurance to help me find the best rates that meet my goals. Very friendly, very easy to work with."
We responded:
"Michael, thanks for your 5 Star review. Anna is incredible and helps many new customers to "find the best rates that meet my goals." "
Profile photo of Vicki B

Vicki B

May 26, 2026

5  out of  5
rating by Vicki B
"This is my first time working with Jessica J, and she has been wonderful throughout the process. She is very helpful, responsive, and knowledgeable, making everything clear and easy to understand. I truly appreciate her support and willingness to assist."
We responded:
"Vicki, thanks for your 5 Star Review! One of our clients nicknamed Jess "Barbi" because of her energy and enthusiasm. She loves serving our clients and has to be exhausted at the end of the day with all of the energy that she puts into each call:) "
Profile photo of Amy Brockhohn

Amy Brockhohn

May 21, 2026

5  out of  5
rating by Amy Brockhohn
"Riley Chrystal made my necessary coverage changes in a flash! The staff that Doug Valentine chooses have all been stellar and so is he!"
We responded:
"Amy, thanks for your 5 Star Review! This means everything coming from a very successful business person like yourself. I agree that Riley is "stellar.""
Profile photo of Russ Rabik

Russ Rabik

May 20, 2026

5  out of  5
rating by Russ Rabik
"Mitch King great to work with.very knowledgeable.i would recommend mitch to anyone!!"
We responded:
"Russ, thanks for your 5 Star Review. Mitch King is a young superstar in our industry and we appreciate your thoughtful critique."
Profile photo of Lucas Mcmahon

Lucas Mcmahon

May 20, 2026

5  out of  5
rating by Lucas Mcmahon
"I keep giving Jessica many changes to take care of, she is going to be a professional insurance agent, Jessica never misses a step and make sure she takes care everything we need with a very positive attitude. Thank You Jessica Jakoubek"
We responded:
"Lucas, thanks for your 5 Star Review. Jess is one of the most positive people you will ever meet. Give her a call and you'll get a strong dose of positive energy!"
Profile photo of Amy

Amy

May 19, 2026

5  out of  5
rating by Amy
"Great service"
We responded:
"Thanks for your 5 Star Review Amy!"
Profile photo of Aiden Hansen

Aiden Hansen

May 18, 2026

5  out of  5
rating by Aiden Hansen
"Emily was extremely helpful and made the whole process of getting coverage for my car quick and stress-free. She was professional, efficient, and answered all of my questions clearly. Highly recommend working with her if you want great service!"
We responded:
"Aiden, thanks for your 5 Star Review. I think "professional and efficient" describe Emily very well."
Profile photo of Jeremy Callahan

Jeremy Callahan

May 18, 2026

5  out of  5
rating by Jeremy Callahan
"You can't go wrong - great agents"
We responded:
"Thanks for your 5 Star Review Jeremy!"
Profile photo of Gary Cotton

Gary Cotton

May 15, 2026

5  out of  5
rating by Gary Cotton
"I've never had a problem with Doug Valentine or any of his staff! All my questions have been answered immediately, or within an hour. My most recent interaction with Hailey is a good example. We purchased a new vehicle recently and when I called to get it added to our policy Hailey had it done in 5 minutes, and we were covered before we left the dealership! 5 star service from a 5 star agency."
We responded:
"Gary, thanks for your 5 Star Review! Hailey earned the nickname "Raz" because she will razzle dazzle you with her awesome personality! She loves to serve our clients with a smile on her face. "
Profile photo of Maddie N

Maddie N

May 14, 2026

5  out of  5
rating by Maddie N
"Emily is the best!"
We responded:
"Maddie, thanks for your 5 Star Review! I agree that "Emily is the best!""
Profile photo of Fred Fettkether

Fred Fettkether

May 11, 2026

5  out of  5
rating by Fred Fettkether
"Riley Chrystal great customer service very helpful"
We responded:
"Fred thanks for your 5 Star Review and nice comments about Riley!"
Profile photo of Andrew Almoayyed

Andrew Almoayyed

May 8, 2026

5  out of  5
rating by Andrew Almoayyed
"We've worked with Doug Valentine's office for over 25 years and appreciate their level of service whenever needed. They were our biggest advocate during the 2020 derecho and have always stood by us. Thank you"
We responded:
"Andrew, thanks for your 5 Star Review and your 25+ years of loyalty to our agency! We all got through the durecho together and we were happy to be your advocate but I pray that we NEVER have another one!"
Profile photo of Cathy Spina

Cathy Spina

May 6, 2026

5  out of  5
rating by Cathy Spina
"Even during catastrophic events Doug Velentine and his team never wavered. They are always prompt, kind, and efficient."
We responded:
"Cathy, thanks for your 5 Star Review. Catastrophic events are when our advocacy gets tested and we answer the call for our awesome customers!"