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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nathan Hannemann

August 13, 2026

5  out of  5
rating by Nathan Hannemann
"Fantastic support"
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Katie Dietrich

August 12, 2026

5  out of  5
rating by Katie Dietrich
"Emily has always been super helpful in finding the best insurance policies for my family. She takes the time to find the best price as well."
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Kyl Cabbage

August 11, 2026

5  out of  5
rating by Kyl Cabbage
"New client with excellence service from all aspects!! Outstanding!!"
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Trisha Duitsman

August 11, 2026

5  out of  5
rating by Trisha Duitsman
"Everyone in the office is great! They always answer any questions or concerns with urgency and professionalism."
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Tammy Bunge

August 11, 2026

5  out of  5
rating by Tammy Bunge
"She was very helpful on the check that is being issued from State Farm"
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Brittany S

August 10, 2026

5  out of  5
rating by Brittany S
"Maria has been wonderful to work with! We’ve had a few changes and updates recently, and she made the entire process incredibly simple and smooth. She was helpful, responsive, and made everything so easy from start to finish."
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Van Smiley

August 7, 2026

5  out of  5
rating by Van Smiley
"Jessica provided great service ,very courteous.Quick to respond highly recommended"
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Quinton Spicher

August 6, 2026

5  out of  5
rating by Quinton Spicher
"Jessica was awesome to work with! Answered all of my questions with ease. I could tell she knew her stuff! She solved my billing questions within a few minutes! Next time i call back im asking for her!"
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Mike Muller

August 4, 2026

5  out of  5
rating by Mike Muller
"Emily Claypool was exceptionally helpful with helping me with my new roof on my house."
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Dustin Slaymaker

August 4, 2026

5  out of  5
rating by Dustin Slaymaker
"Hailey is great. Simple as. Good service."
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Lorri Bain

July 31, 2026

5  out of  5
rating by Lorri Bain
"I carried this insurance for awhile but kept having problems with my bank releasing my payment? So I had to drop the insurance, but not because of State Farm. I should have just changed banks! Doug and Riley are amazing. If you are fortunate enough to obtain insurance through this office jump on it! I cannot thank them enough for all they have done for me. I am currently researching other financial institutions, if and when I find a new one I will return to State Farm and Doug and Riley!"
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Jerry Fagerland

July 31, 2026

5  out of  5
rating by Jerry Fagerland
"I have been with Doug/State Farm for many years. His staff has always been professional, upbeat and enjoyable to work with for all my claims/questions. Just finished working with Emily. Thanks Emily for your great service."
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allison rike

July 29, 2026

5  out of  5
rating by allison rike
"They are very helpful and professional."
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Julie Fay

July 28, 2026

5  out of  5
rating by Julie Fay
"I appreciate the friendliness and attention to detail that Jessica and Maria provided in performing a review of my existing auto and homeowners policies with a competitor. They were able to save me quite a bit of money without sacrificing any coverage, in fact, we increased coverage and I still saved money! I would absolutely recommend this agency."
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Dan Colbert

July 28, 2026

5  out of  5
rating by Dan Colbert
"Stopped in for minor insurance reimbursement that I thought doug needed to handle- his gal Riley stepped in and handled right away- great service and saved me some time!😁"
We responded:
"Thanks for your 5 Star Review Dan! This is the very least we can do to serve you. We appreciate your 40 years of loyalty to our Agency! "
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Nadeige Assy

July 28, 2026

5  out of  5
rating by Nadeige Assy
"Great communication and always kind and professional ."
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jim bailey

July 24, 2026

5  out of  5
rating by jim bailey
"Great conversation with my needs being met .."
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Sheila Griffith

July 21, 2026

5  out of  5
rating by Sheila Griffith
"I recently added renter's insurance for my son. Riley made the process quick and easy."
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Bill Blazek

July 21, 2026

5  out of  5
rating by Bill Blazek
"I am the President of a condominium association in Cedar Rapids, IA, which has 23 buildings with 70 individual units. We had 2 large claims, one for $650,000, deracheo damage. The second a $1,100,000 wind and hail claim. Both were replacement cost settlements. Our Association was pleased with the service and settiement State Farm gave us. State Farm adjusters assesed the damage, we moved forward and got contractors to do the work and received a fair and just settlement."
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Hailey Forbes

July 20, 2026

5  out of  5
rating by Hailey Forbes
"I had a great experience working with Mitch King! He reviewed my insurance coverage, found me a new policy with better protection, and even helped me save money. The process was easy, and he took the time to make sure I had the coverage I needed. I highly recommend him to anyone looking to review their insurance options."
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Mary Henry

July 16, 2026

5  out of  5
rating by Mary Henry
"I so appreciated the prompt response I received from Riley Chrystal, at Doug Valentine's office when needing a copy of updated insurance! Thank you so much!!"
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Beth Regan

July 15, 2026

5  out of  5
rating by Beth Regan
"I had a great experience with Jessica Jakoubek! Although she is a newer agent, she asked me thorough questions to understand my insurance needs and provided quotes that were exactly what I was looking for. She made sure I was confident in selecting the appropriate coverage for my home and auto. I highly recommend Jessica if you are in the market for insurance coverage!"
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Colleen

July 8, 2026

5  out of  5
rating by Colleen
"Mitch King is our Agent and he has been super helpful, listened to what we wanted and needed for coverage, deductible etc., He always takes the time to answer our questions honestly, even ones others have thought silly or told us were not a concern. Thank you :)"
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Allan Rains

July 7, 2026

5  out of  5
rating by Allan Rains
"Very will to help in any way. Polite and very thoughtful of my needs"
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James Heilman

July 6, 2026

5  out of  5
rating by James Heilman
"This is a review for Jessica! She is was so wonderful and made the news of my insurance going up absolutely delightful( I added a vehicle so I knew it would haha). All seriousness she was so wonderful and I would recommend you guys because of her alone!"
We responded:
"Thanks for your 5 Star Review James! Jess has more energy than a marathon runner and she puts it into every communication she has every day. "