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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ivy Peterson

May 6, 2025

5  out of  5
rating by Ivy Peterson
"I reached out to switch my business & auto insurance to State Farm. Kat was amazing with educating me on different policies and helping me find what’s best for my needs & budget! It was also easy to sign on and she walked me through the process over the phone. Couldn’t recommend more!"
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Dan Gomez

May 1, 2025

5  out of  5
rating by Dan Gomez
"Kat is very professional yet easy to converse with. I look forward to working with State Farm."
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Makenzie Cardinal

April 24, 2025

5  out of  5
rating by Makenzie Cardinal
"Kat was super helpful and walked me through all the insurance changes moving to a different state, I will be using her in the future for sure !!"
We responded:
"Mackenzie, Thanks for your 5 Star Review! Kat is so good at helping our customers with their Car/Home and Life Insurance! She and the Valentine Office are passionate about serving our clients. "
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Summer Bawden

April 17, 2025

5  out of  5
rating by Summer Bawden
"Kay was super helpful and a pleasure doing business with!"
We responded:
"Summer, Thanks for your 5 Star review and kind words about Kat!"
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Randy Stannard

April 3, 2025

5  out of  5
rating by Randy Stannard
"I had the pleasure of having Kat Louvar help me move from my previous company and helped me save hundreds of dollars. She did the extra work to research my properties so I didn't have to spend as much time with details and worked hard to come up with ideas to save money. I enjoyed our conversations and recommend you call her as her expertise and caring are excellent."
We responded:
"Randy, Thanks for the 5 Star Review! Kat is so good and so are our Auto and Homeowners rates. We also pride ourselves on giving the great advice and tayloring your coverages to your needs. "
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Deb Adams

March 20, 2025

5  out of  5
rating by Deb Adams
"The Doug Valentine State Farm office is great to work with, very easy communication, and the staff goes out of their way to assist you."
We responded:
"Deb, Thanks for your 5 Star Review! We are Blessed to have the best Team ever!"
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Logan

March 11, 2025

5  out of  5
rating by Logan
"Eric is very precessional and helped me get the rates I was looking for. Thank you Eric!"
We responded:
"Thank you Logan for your 5 Star Review!"
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MollyAnne Chaffee

March 7, 2025

5  out of  5
rating by MollyAnne Chaffee
"I am so happy I switched to State Farm. Thank you for being so kind and patient with all of my many questions and making sure that we are covered! 10 out of 10 would recommend"
We responded:
"Thanks for the 5 Star review Molly Anne! We only ask for 5 Stars and you gave us 10. We appreciate you choosing the Valentine Agency for your car/home insurance. We will work hard to serve you well and maintain your 10 Star Review! "
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Scott

February 28, 2025

5  out of  5
rating by Scott
"Very helpful. Answers all questions promptly. Friendly."
We responded:
"Thanks for your 5 Star Review Scott!"
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Neal Schroder

February 11, 2025

5  out of  5
rating by Neal Schroder
"Anna was great to work with! I'm a retired Independant Insurance Agent and I was impressed with Anna's knowledge of the business!"
We responded:
"Neal, Thanks for your 5 Star Review! Anna is truly a Professional and has advised our clients for over 4 years on their auto, home and life insurance. Thanks for choosing the Valentine Agency to do your Insurance Business!"
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Darrell Hilzendager

February 6, 2025

5  out of  5
rating by Darrell Hilzendager
"Staff answers questions and resolves issues quickly."
We responded:
"Thanks Darrell for your 5 Star Review and for your loyalty over the last 25 years! Our Team is the best in the industry."
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Deron M

January 29, 2025

5  out of  5
rating by Deron M
"After 10 years with my current provider it was a difficult decision to switch until I spoke with Kat. More coverage for less money and she did a wonderful job of laying out our options and making sure we have the right coverage. A+ experience."
We responded:
"Thanks for your 5 Star Review Deron! Kat is great and we'll make sure you don't regret your decision to change companies. We appreciate your trust in choosing the Doug Valentine Agency."
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Joan Harlan

January 23, 2025

5  out of  5
rating by Joan Harlan
"Kat Louvar was very helpful with my renter's insurance"
We responded:
"Joan, Thanks for your 5 Star review and for choosing the Doug Valentine Agency for your Renters Insurance! "
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B K

January 18, 2025

5  out of  5
rating by B K
"I had a wonderful experience with this agency. Kat was super informative on all of my policies. She helped me get more coverage for less than my last insurance company and I can't thank her enough! Definitely contact Kat Louvar for all of your insurance stuff! She is the best!"
We responded:
"Thanks for your 5 Star Review! Kat is everything that you described and more. She helps people every day save money on their car and home insurance."
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Tori Henniges

December 23, 2024

5  out of  5
rating by Tori Henniges
"Kat was great to work with!! Super friendly and very helpful!"
We responded:
"Tori, Thanks for your 5 Star Review and kind thoughts about Kat. She has only been here for 6 months but is doing great things for our new and current clients!"
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Tracy Leytem

December 20, 2024

5  out of  5
rating by Tracy Leytem
"I have been with State Farm for only a couple years now but it was definitely one of the best things I've done, switching to them! What has made them stand out for me is their exceptional customer service, which begins and ends with Maria (for me) 😊. Maria has been exceptionally patient with me during several changes I've needed to make, always taking the time to explain things and then making sure that I've understood them as well. She also makes you feel like she really cares about you as a person too, not just a customer/client. I can't recommend Doug Valentine's office enough!"
We responded:
"Thanks for your 5 Star Review Tracy! Maria is awesome with our clients and your are correct in your assessment that she REALLY Cares! Please pass the word around about Maria and the Doug Valentine Agency!"
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Nichole Pieper

December 9, 2024

5  out of  5
rating by Nichole Pieper
"Anna was wonderful to work with, I am glad to be returning to my original insurance holder."
We responded:
"Nichole, Thanks for your 5 Star Review and kind words about Anna! It's amazing how many people come back to the Doug Valentine Agency after leaving. We'll do our best to keep you here forever!"
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Brian Coffin

December 6, 2024

5  out of  5
rating by Brian Coffin
"Sue is one of the BEST agents I’ve worked with in a very long time! State Farm is a good company, but agents like Sue are the reason I stay."
We responded:
"Thanks for the 5 Star Review Brian! Sue has been with the Valentine Agency for nearly 25 years. If I had a dollar for every time that Sue has gotten a compliment I'd be rich! Thanks for your loyalty throughout the years Brian!"
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Kristine Kothenbeutel

December 6, 2024

5  out of  5
rating by Kristine Kothenbeutel
"Sue Christensen is always so helpful and personable to our needs and requests. Doug Valentine has the greatest and nicest people in the office. Thank-you for all you do."
We responded:
"Thanks for your 5 Star Review Kris! You have been with the Valentine Agency since '89 and we are so grateful for people like you and Mark that value relationships. Thank YOU!"
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Neko Mayefski

December 5, 2024

5  out of  5
rating by Neko Mayefski
"I just want to say that Kat Louvar was awesome. She took time with me explaining all of the in and outs . Helped me with home owners rental insurance as well as liability and full coverage. She treated me like family and went above and beyond to help me understand everything. What an asset she is for State Farm. I definitely will continue being a client of hers."
We responded:
"Hi Neko, Thanks for your 5 Star Review and your compliments about Kat! She is a true professional and prides herself on advising people on their insurance coverages. I'm glad you found that not all Insurance Companies/Agencies are the same. We will work out tails off to make sure you continue to be taken care of. "
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Scot Nation

November 13, 2024

1  out of  5
rating by Scot Nation
"Do not use. They allowed my insurance to be canceled on my home because my x asked. Then they allowed the refund for the remaining 7 months ago to a new address where the check was cashed which requiried two signatures. I wouldn't have known I had no insurance until I received a bill wanting more money on my car. I had gone 10 days without coverage. It's now a month later and I have not received anything for the reinstated policy nor will the agency take any responsibility. This is not the first time I've heard clients getting screwed over by them."
We responded:
"Scot, I'm sorry for your experience! I wish you well and would suggest you find another insurance company that can better handle your situation. As you can see by our reviews, our agency serves our clients very well. "
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Joe Golwitzer

November 12, 2024

5  out of  5
rating by Joe Golwitzer
"Sue was awesome to work with! I had a pressing need with my car insurance and she made sure it was handled ASAP. She kept me in the loop on where things were at with status updates or if more information was needed. One of the best customer service experiences I've had in a long time!"
We responded:
"Joe Thanks for your 5 Star Review! Sue has been serving our clients for 25 years and exceeds expectations daily. Your kind words are greatly appreciated!"
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Eric Jones

November 12, 2024

5  out of  5
rating by Eric Jones
"I was helped by kat louvar and it was nothing but perfect she helped me in all the ways i needed all questions were anwsered and got me the best auto coverage and saved me from paying extreme prices from previous auto carrier"
We responded:
"Eric, Thanks for your 5 Star Review! Kat has helped save many of our new clients on their auto insurance and home insurance. She specializes in tailoring insurance coverages to the needs of our clients. "
Profile photo of Landon Dochterman

Landon Dochterman

November 11, 2024

5  out of  5
rating by Landon Dochterman
"Kat was absolutely fantastic on walking me through my home and auto coverage as well as getting me protected with a few others! If you are looking for a friendly face and an overall great individual to work with ask for Kat!! :)"
We responded:
"Thanks for your 5 Star Review and kind words about Kat! She has only started with The Valentine Agency in the last few months and is already a superstar with Home and Auto Insurance. She is looking to help many more clients in the future save money on their insurance! "
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Charity Cecak

November 11, 2024

5  out of  5
rating by Charity Cecak
"Great service. Have never had a problem. Always quick and easy to make payments."
We responded:
"Thank you Charity for your 5 Star review and kind words!"