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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Aiden Hansen

May 18, 2026

5  out of  5
rating by Aiden Hansen
"Emily was extremely helpful and made the whole process of getting coverage for my car quick and stress-free. She was professional, efficient, and answered all of my questions clearly. Highly recommend working with her if you want great service!"
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Colleen O'Connell

May 18, 2026

5  out of  5
rating by Colleen O'Connell
"If you want GREAT insurance rates, with a bonus of an agent who is VERY responsive, attentive, friendly, personality-filled, kind, look no further than Mitch King at State Farm's Valentine Agency. Sounds like I am a relative of Mitch's, but, no. I never knew him til 3 days ago when I was looking for better insurance options than my current carrier. I reached out to State Farm and Mitch responded within 30 minutes. I met with him in his office, and he educated me on what State Farm has to offer me, and I was sold! So if you're looking for insurance for home or auto, or other insurance needs, at least reach out to Mitch and consider what he has to offer. I feel very confident in my decision to go with Mitch at State Farm."
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Jeremy Callahan

May 18, 2026

5  out of  5
rating by Jeremy Callahan
"You can't go wrong - great agents"
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Gary Cotton

May 15, 2026

5  out of  5
rating by Gary Cotton
"I've never had a problem with Doug Valentine or any of his staff! All my questions have been answered immediately, or within an hour. My most recent interaction with Hailey is a good example. We purchased a new vehicle recently and when I called to get it added to our policy Hailey had it done in 5 minutes, and we were covered before we left the dealership! 5 star service from a 5 star agency."
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Maddie N

May 14, 2026

5  out of  5
rating by Maddie N
"Emily is the best!"
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Fred Fettkether

May 11, 2026

5  out of  5
rating by Fred Fettkether
"Riley Chrystal great customer service very helpful"
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Idk459

May 11, 2026

5  out of  5
rating by Idk459
"Maria just helped me saved a ridiculous chunk of money, don’t lost this employee. Riley also helped me very quickly in submitting my new roof form to my profile to lower my escrow, like really quickly. Definitely go thru this branch"
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Andrew Almoayyed

May 8, 2026

5  out of  5
rating by Andrew Almoayyed
"We've worked with Doug Valentine's office for over 25 years and appreciate their level of service whenever needed. They were our biggest advocate during the 2020 derecho and have always stood by us. Thank you"
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Cindy Spain

May 6, 2026

5  out of  5
rating by Cindy Spain
"The team was respectful and kind and solved my issue with an apology. Maria's email was the cherry on top."
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Cathy Spina

May 6, 2026

5  out of  5
rating by Cathy Spina
"Even during catastrophic events Doug Velentine and his team never wavered. They are always prompt, kind, and efficient."
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Thomas Donnelly

May 6, 2026

5  out of  5
rating by Thomas Donnelly
"Jessica is my agent and takes great care of me and my insurance needs, polite and friendly."
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Jerry Hightshoe

May 5, 2026

5  out of  5
rating by Jerry Hightshoe
"Went out of her way to help me. Could not have completed without her."
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Shirley Packingham

May 4, 2026

5  out of  5
rating by Shirley Packingham
"We’ve had State Farm insurance for many years and never really had to use it for anything until today. My husband hit a deer and when I reached out to State Farm, Emily was extremely helpful and supportive! She is very knowledgeable and had my claim, my repairs, and my rental car set up and ready to go in less than an hour!! 10/10 😉"
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Matt fowler

May 4, 2026

5  out of  5
rating by Matt fowler
"Mitch does an excellent job. He always has his customer's best interest in mind."
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Ashley Immerfall

May 4, 2026

5  out of  5
rating by Ashley Immerfall
"Mitch is always very helpful when. Have questions about my insurance needs !"
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kpik awak

May 1, 2026

5  out of  5
rating by kpik awak
"Riley helped me with my renters insurance!"
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Molly James

April 29, 2026

5  out of  5
rating by Molly James
"I have been with Doug Valentine for over 40 years.I consistently receive excellent customer service from this office and most recently from Maria Jackson. She is efficient, FRIENDLY and accurate. I reached out needing a last-minute quote for homeowners and she had it to me in less than an hour!"
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Rolny Alcius

April 27, 2026

5  out of  5
rating by Rolny Alcius
"Riley and Hailey are very helpfull!!"
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Katiana Raymond

April 27, 2026

5  out of  5
rating by Katiana Raymond
"Anna is the best"
We responded:
"Katiana, Thanks for your 5 Star Review! I agree, "Anna is the best.""
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Brian Churchill

April 23, 2026

5  out of  5
rating by Brian Churchill
"Great customer service"
We responded:
"Brian, Thanks for your 5 Star Review and your loyalty throughout the years!"
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Mary Ann Adams

April 22, 2026

5  out of  5
rating by Mary Ann Adams
"I had to contact State Farm this morning and had the pleasure of working with Riley Chrsytal! Riley was pleasant, thorough, and answered every question! Later in the day, I again had to call about another issue, once again Riley was a gem!"
We responded:
"Thanks so much for your kind words and 5 Star Review Mary Ann! We’re really happy to hear Riley was able to help you out not just once, but twice in one day. We’ll be sure to pass along the praise—Riley’s definitely a gem! Looking forward to assisting you anytime you need us."
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Michael Brooks

April 21, 2026

5  out of  5
rating by Michael Brooks
"Mitch was very personable and professional in terms of giving us a quote and seemed very knowledgeable in terms of all the issues we discussed"
We responded:
"Michael, thanks for the great feedback and 5 Star Review! We’re glad Mitch was personable, professional, and knowledgeable while helping you out. We appreciate you taking the time to share your experience!"
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Becky Coker

April 21, 2026

5  out of  5
rating by Becky Coker
"Great team to worth with very responsive and reliable Mitch king is great"
We responded:
"Becky, thanks for your 5 Star Review! We’re happy to hear you find our team responsive and reliable. Mitch King will be thrilled to hear your kind words. We appreciate your support!"
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Matthew Nuckolls

April 15, 2026

5  out of  5
rating by Matthew Nuckolls
"Absolutely seamless experience. I got the coverages I wanted, and it was quick and easy. Two phone calls and a couple clicks, and I saved money too!"
We responded:
"Matthew, thanks for sharing your experience and your 5 Star Review! We’re so glad to hear everything was quick and easy, and that you got the coverage you wanted while saving money. We’re here anytime you need us!"
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James Peska

April 15, 2026

5  out of  5
rating by James Peska
"Emily has had great communication with me."
We responded:
"James, thanks for your 5 Star Review! We’re glad to hear Emily has been communicating well with you. We appreciate you taking the time to share your experience!"