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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dawn Pitts

September 23, 2026

5  out of  5
rating by Dawn Pitts
"We’ve been with Doug’s team for years and I’ve always had exemplary service"
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Cindy McMillen

September 22, 2026

5  out of  5
rating by Cindy McMillen
"Emily is just the agent we were looking for! When we were in need of a new insurance company, I reached out to the Doug Valentine State Farm Agency and Emily answered our call. Emily had the compassion we needed and we were treated very well. We could tell she would look out for our best interests going forward. And she has been a wonderful agent! She has always been very prompt to respond to my emails, text messages or phone calls. When a question arose about my bill, Emily was right on it explaining the break down on the bill. If you need any kind of insurance, look no further than this agency!"
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anthony cat

September 21, 2026

5  out of  5
rating by anthony cat
"Great service very helpful"
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Bill Blazek

September 17, 2026

5  out of  5
rating by Bill Blazek
"I am the President of a condominium association in Cedar Rapids, IA, which has 23 buildings with 70 individual units. We had 2 large claims, one for $650,000, deracheo damage. The second a $1,100,000 wind and hail claim. Both were replacement cost settlements. Our Association was pleased with the service and settiement State Farm gave us. State Farm adjusters assesed the damage, we moved forward and got contractors to do the work and received a fair and just settlement."
We responded:
"Bill, Thanks for your 5 Star Review. You made two very difficult claims much easier to settle because of your involvement. Like a Good Neighbor we were there for you and always will be!"
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Amy Brockhohn

September 16, 2026

5  out of  5
rating by Amy Brockhohn
"Riley Chrystal made my necessary coverage changes in a flash! The staff that Doug Valentine chooses have all been stellar and so is he!"
We responded:
"Amy, thanks for your 5 Star Review! This means everything coming from a very successful business person like yourself. I agree that Riley is "stellar.""
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Regina Mirfield

September 16, 2026

5  out of  5
rating by Regina Mirfield
"Very easy to work with"
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Rev Robert Lathrop

September 16, 2026

5  out of  5
rating by Rev Robert Lathrop
"Very helpful, knowledgeable and prompt, this is no doubt a 5 Star Staff."
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Michael Esquivel

September 14, 2026

5  out of  5
rating by Michael Esquivel
"Mitch has been very flexible with helping me set up insurance through State Farm and going out of His way to meet my needs. Great guy would totally recommend!!!"
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Okan Somuncu

September 11, 2026

5  out of  5
rating by Okan Somuncu
"They are great any very responsive!"
We responded:
"Thanks for your 5 Star Review Okan!"
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Marc Huynh

September 11, 2026

5  out of  5
rating by Marc Huynh
"Mitch very helpful"
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Edris Gehy

September 10, 2026

5  out of  5
rating by Edris Gehy
"Very nice place. These people are professional, easy to talk to, and great people skills."
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Catherine Grace

September 9, 2026

5  out of  5
rating by Catherine Grace
"I have had State Farm insurance for many years, in different states. Today I called the Cedar Rapids/Doug Valentine office and spoke with Mitch King. He is very knowledgeable and efficient, not to mention a very nice person. I highly recommend Mitch and the state farm team."
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Abby Prentice

September 8, 2026

5  out of  5
rating by Abby Prentice
"They're always so helpful when I need to change addresses for renters insurance (sorry I move so often!)."
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Sheri Parman

September 8, 2026

5  out of  5
rating by Sheri Parman
"State Farm has been very helpful and easy to communicate with, I would recommend"
We responded:
"Sheri, Thanks for your 5 Star Review. We will continue to be "helpful and easy to communicate with" and continue to accommodate your insurance needs."
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Chris Gardner

September 4, 2026

1  out of  5
rating by Chris Gardner
"Can’t provide me with insurance at all so why would I recommend them?"
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Jacob Harrison

September 3, 2026

5  out of  5
rating by Jacob Harrison
"Jessica is awesome! Response time is quick and she has been helpful and prompt with all my requests, highly recommend her to anyone with insurance needs"
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Neal Schroder

September 3, 2026

5  out of  5
rating by Neal Schroder
"Hailey was very quick to please with coverage answers and sending an ID card"
We responded:
"Neal, Thanks for your 5 Star Review! Anna is truly a Professional and has advised our clients for over 4 years on their auto, home and life insurance. Thanks for choosing the Valentine Agency to do your Insurance Business!"
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L Vell

September 1, 2026

5  out of  5
rating by L Vell
"Always on time always available love my reps👑"
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Bill Vanderpool

August 27, 2026

5  out of  5
rating by Bill Vanderpool
"Exceptional customer service every time!"
We responded:
"Bill, Thanks for your 5 Star Review and your loyalty throughout the years!"
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Clarence Farley

August 26, 2026

5  out of  5
rating by Clarence Farley
"I had a very good experience with Mitch. He was patient and walked me through my insurance policy. Satisfied!"
We responded:
"Thanks for your 5 Star Review Clarence. Mitch is a true professional and has help many understand their insurance and set them up with the coverage that they need. "
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Timi Adepoju

August 26, 2026

5  out of  5
rating by Timi Adepoju
"I've been with Doug Valentine's State Farm insurance for over 10 years. They have always been super helpful and very efficient. I needed something really quickly from them today and Jessica Jakoubek was super helpful, got me the information quickly and helped resolved some issues promptly. Highly recommend them!"
We responded:
"Timi, Thanks for your 5 Star Review and for "highly recommending" our agency. Jess is amazing and loves serving our clients. "
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Chris Lanus

August 25, 2026

5  out of  5
rating by Chris Lanus
"Paula has been a lot of help and explains everything very well and very friendly"
We responded:
"Thanks for your 5 Star Review and complimentary words about Paula. She is not only super friendly but is an amazing producer because people LOVE doing business with her!"
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Randy Gass

August 24, 2026

5  out of  5
rating by Randy Gass
"Spoke with the office of Doug Valentine for clarification questions on adding a child driver to my policy. Appreciate the quick answers on when I would need to add a child and in my scenario, that I currently did not need to add the child unless the driving needs changed. Much Appreciated."
We responded:
"Randy, Thanks for your 5 Star Review. You have been a pleasure to work with all of these years and your loyalty doesn't go unnoticed. "
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Thamer Altall

August 19, 2026

5  out of  5
rating by Thamer Altall
"Emily was great to work with,"
We responded:
"Thamer, Thanks for your 5 Star Review and very nice words about Emily!"
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Tim Henry

August 19, 2026

5  out of  5
rating by Tim Henry
"Doug and Riley were great to work with!"
We responded:
"Tim, Thanks for your 5 Star Review. We appreciate your business and your nice thoughts."