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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andrew Almoayyed

May 8, 2026

5  out of  5
rating by Andrew Almoayyed
"We've worked with Doug Valentine's office for over 25 years and appreciate their level of service whenever needed. They were our biggest advocate during the 2020 derecho and have always stood by us. Thank you"
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Cindy Spain

May 6, 2026

5  out of  5
rating by Cindy Spain
"The team was respectful and kind and solved my issue with an apology. Maria's email was the cherry on top."
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Cathy Spina

May 6, 2026

5  out of  5
rating by Cathy Spina
"Even during catastrophic events Doug Velentine and his team never wavered. They are always prompt, kind, and efficient."
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Thomas Donnelly

May 6, 2026

5  out of  5
rating by Thomas Donnelly
"Jessica is my agent and takes great care of me and my insurance needs, polite and friendly."
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Jerry Hightshoe

May 5, 2026

5  out of  5
rating by Jerry Hightshoe
"Went out of her way to help me. Could not have completed without her."
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Shirley Packingham

May 4, 2026

5  out of  5
rating by Shirley Packingham
"We’ve had State Farm insurance for many years and never really had to use it for anything until today. My husband hit a deer and when I reached out to State Farm, Emily was extremely helpful and supportive! She is very knowledgeable and had my claim, my repairs, and my rental car set up and ready to go in less than an hour!! 10/10 😉"
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Matt fowler

May 4, 2026

5  out of  5
rating by Matt fowler
"Mitch does an excellent job. He always has his customer's best interest in mind."
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Ashley Immerfall

May 4, 2026

5  out of  5
rating by Ashley Immerfall
"Mitch is always very helpful when. Have questions about my insurance needs !"
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kpik awak

May 1, 2026

5  out of  5
rating by kpik awak
"Riley helped me with my renters insurance!"
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Molly James

April 29, 2026

5  out of  5
rating by Molly James
"I have been with Doug Valentine for over 40 years.I consistently receive excellent customer service from this office and most recently from Maria Jackson. She is efficient, FRIENDLY and accurate. I reached out needing a last-minute quote for homeowners and she had it to me in less than an hour!"
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Rolny Alcius

April 27, 2026

5  out of  5
rating by Rolny Alcius
"Riley and Hailey are very helpfull!!"
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Katiana Raymond

April 27, 2026

5  out of  5
rating by Katiana Raymond
"Anna is the best"
We responded:
"Katiana, Thanks for your 5 Star Review! I agree, "Anna is the best.""
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Brian Churchill

April 23, 2026

5  out of  5
rating by Brian Churchill
"Great customer service"
We responded:
"Brian, Thanks for your 5 Star Review and your loyalty throughout the years!"
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Mary Ann Adams

April 22, 2026

5  out of  5
rating by Mary Ann Adams
"I had to contact State Farm this morning and had the pleasure of working with Riley Chrsytal! Riley was pleasant, thorough, and answered every question! Later in the day, I again had to call about another issue, once again Riley was a gem!"
We responded:
"Thanks so much for your kind words and 5 Star Review Mary Ann! We’re really happy to hear Riley was able to help you out not just once, but twice in one day. We’ll be sure to pass along the praise—Riley’s definitely a gem! Looking forward to assisting you anytime you need us."
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Michael Brooks

April 21, 2026

5  out of  5
rating by Michael Brooks
"Mitch was very personable and professional in terms of giving us a quote and seemed very knowledgeable in terms of all the issues we discussed"
We responded:
"Michael, thanks for the great feedback and 5 Star Review! We’re glad Mitch was personable, professional, and knowledgeable while helping you out. We appreciate you taking the time to share your experience!"
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Becky Coker

April 21, 2026

5  out of  5
rating by Becky Coker
"Great team to worth with very responsive and reliable Mitch king is great"
We responded:
"Becky, thanks for your 5 Star Review! We’re happy to hear you find our team responsive and reliable. Mitch King will be thrilled to hear your kind words. We appreciate your support!"
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Matthew Nuckolls

April 15, 2026

5  out of  5
rating by Matthew Nuckolls
"Absolutely seamless experience. I got the coverages I wanted, and it was quick and easy. Two phone calls and a couple clicks, and I saved money too!"
We responded:
"Matthew, thanks for sharing your experience and your 5 Star Review! We’re so glad to hear everything was quick and easy, and that you got the coverage you wanted while saving money. We’re here anytime you need us!"
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James Peska

April 15, 2026

5  out of  5
rating by James Peska
"Emily has had great communication with me."
We responded:
"James, thanks for your 5 Star Review! We’re glad to hear Emily has been communicating well with you. We appreciate you taking the time to share your experience!"
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Terry Craft

April 14, 2026

5  out of  5
rating by Terry Craft
"Hailey was very thorough is explaining best practices to me for both determining if a claim needs to be made and then upon determination of that, what procedures to follow for the claim."
We responded:
"Terry, thanks for your 5 Star Review! We’re glad Hailey was able to thoroughly explain the best practices and guide you through the claim process. We appreciate you sharing your experience and we appreciate your many years with The Valentine agency!"
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Melody Stokes

April 14, 2026

5  out of  5
rating by Melody Stokes
"We have been with State Farm for many many years and have numerous types of insurance with them. Everyone there is amazing as well as the service we have always received. I recently sent an email to the office on a weekend regarding my auto insurance. First thing in the morning I received an email from Riley letting me know the email was received and already taken care of. I would recommend this office to anyone. I did rate the price as reasonable only because I have never checked around for a lower price. There may be cheaper companies but I'm very happy where I'm at, no need to look elsewhere."
We responded:
"Melody, thank you so much for your 5 Star Review, your loyalty and kind words! We’re thrilled to hear you’ve had such a positive experience with our team over the years. Riley will be happy to know they could assist you promptly, even on a weekend. We truly appreciate your recommendation and are always here to provide the best service possible. Thanks again for trusting us with your insurance needs! "
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Lee Robinson

April 13, 2026

5  out of  5
rating by Lee Robinson
"Hailey Stone was very helpful."
We responded:
"Lee, thanks for your 5 Star Review and thoughtful words about Hailey!"
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Mark Carter

April 13, 2026

5  out of  5
rating by Mark Carter
"Fair, prompt, informative from my prospective a great value with honest people."
We responded:
"Thank you for your feedback and 5 Star Review Mark! We’re glad to hear you found our service fair, prompt, and honest. We especially pride our office on being HONEST as that is the best compliment we could ever get. "
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Aziz Idris

April 13, 2026

5  out of  5
rating by Aziz Idris
"Riley helped me with my payment!"
We responded:
"Thanks for your 5 Star Review Aziz!"
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Barbara Frondle

April 13, 2026

5  out of  5
rating by Barbara Frondle
"I am very happy with State Farm Insurance. I did have Progress and had nothing but trouble with them taking double payment's and raising the rates constantly. I never had a ticket or a accident but that didn't stop them . I have been with State Farm for four years now and not one problem ! They're very helpful and so friendly and nice. I'm staying with them ."
We responded:
"Barbara, Thank you for your 5 Star Review! I think many have had the same experience with Progressive Insurance. They are known for starting people with low rates and quickly raising them at renewal just like you experienced. State Farm just lowered our car insurance rates by 20% AND are sending out dividend checks to our customers totaling 5 BILLION!"
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Goldfinch Meadows Apts. and Rock Ridge Condominiums

April 10, 2026

5  out of  5
rating by Goldfinch Meadows Apts. and Rock Ridge Condominiums
"Several of our tenants carry their Renters Insurance through Doug Valentine State Farm, and we couldn't be more pleased with the experience. Their team is responsive, efficient, and genuinely helpful. We highly recommend them to anyone in need of quality insurance coverage!"
We responded:
"Thank you so much for your kind recommendation and your 5 Star Review! We’re delighted to hear that your tenants have had a positive experience with Doug Valentine and our team. Our Renters Rates start at $70 per year. Providing responsive and helpful service is our priority, and we truly appreciate your trust and support!"